Scru2 FAQ — Frequently Asked Questions
Casino Online Malaysia

The minimum age to register and play at scru2 is 18 years and above. scru2 enforces a strict responsible gaming policy and does not permit underage individuals to access the platform. During the KYC process, you are required to submit a copy of a valid identity card (MyKad) or passport to verify your age. Any account found to be owned by an underage individual will be closed immediately and the balance will be refunded.

No, each user is only permitted to hold one scru2 account. Registering multiple accounts using the same or different information is strictly prohibited under scru2's Terms and Conditions. If our system detects duplicate account activity, all associated accounts may be suspended and any bonuses obtained will be cancelled. If you are experiencing issues with an existing account, please contact our support team and we will help resolve the matter.

To update your email address or phone number, log in to your account and go to Account Settings. From there, you can edit your contact details. Verification is required — an OTP will be sent to your old email or phone number to confirm the change. If you no longer have access to the old email or number, contact our customer support with proof of identity for assistance.

If you wish to close your account, contact the scru2 support team via live chat and state your request. Before the closure is processed, ensure there are no remaining funds in your account — you will need to withdraw any balance first. Alternatively, if you feel you need a break from gaming, scru2 offers self-imposed deposit limits and temporary self-exclusion options through the Responsible Gaming.

Click the "Forgot Password?" link on the Login and enter your registered email address. A password reset link will be sent to your email within seconds. Click the link, enter your new password, and log in again. The reset link is valid for 30 minutes only. If the email is not received, check your spam folder or contact our support for immediate assistance.

The scru2 KYC process is typically completed within 1 to 24 working hours after complete documents are received. Required documents include a clear photo of your MyKad or passport (both sides) and proof of address such as a utility bill or recent bank statement no older than 3 months. Ensure all submitted documents are clear, unblurred, and valid. KYC only needs to be completed once for the lifetime of your account.

Yes, scru2 welcomes players from all states in Malaysia, including Peninsular Malaysia, Sabah, and Sarawak. Our platform is available in Bahasa Melayu and supports popular local payment methods in Malaysia. We also offer customer support in Bahasa Melayu to ensure all Malaysian players receive the best service without any language or payment barriers.

scru2 accepts a variety of popular deposit methods in Malaysia including FPX (online bank transfer), Touch 'n Go eWallet, Maybank2u, CIMB Clicks, Hong Leong Connect, Bank Islam, and Boost eWallet. All payment methods support instant deposits with no additional fees. Choose the method most convenient for you from the Deposit section in your account.

The minimum deposit at scru2 is as low as RM10, making it a highly accessible option for new players looking to try the platform. The maximum deposit limit depends on your chosen payment method and your account's VIP tier — the standard limit via FPX is up to RM50,000 per transaction. High-tier VIP players are eligible for higher deposit limits. Contact support for specific limit details based on your VIP tier.

Almost all deposit methods at scru2 are processed instantly — funds are credited to your account within seconds of a successful payment. This includes FPX, TNG eWallet, Boost, and all supported internet banking methods. In the rare case where a deposit is not credited within 5 minutes, please keep your proof of payment (screenshot or transaction reference number) and contact our support team for an immediate review.

scru2 does not charge any processing fees for deposits. All deposits are credited in full to your account with no deductions. However, some banks or e-wallet providers may charge a small fee on their end — this is beyond scru2's control. To avoid any fees, use FPX or an e-wallet, which are typically free for transfers to licensed online merchants.

No, scru2 enforces a strict policy whereby deposits must be made using a bank account or e-wallet registered in the same name as the scru2 account owner. Deposits from third parties or using another person's name are not accepted and may result in your account being temporarily suspended for investigation. This policy is in place to protect the security of all users and to comply with international financial compliance requirements.

If your deposit fails, funds should not be deducted from your bank account. If money has been deducted but not credited to your scru2 account, keep your proof of transaction including the reference number and screenshot. Contact scru2 support via live chat with this information and our team will check the transaction status within 30 minutes. In most cases, the funds will be credited or refunded within 1 business day.

There is no limit on the number of daily deposits at scru2 — you can deposit as many times as needed. However, the total daily deposit limit depends on your VIP tier and the payment method used. Higher-tier VIP players enjoy more flexible deposit limits. If you need a higher deposit limit for your gaming needs, contact your VIP account manager or the support team for a limit adjustment.

The minimum withdrawal limit at scru2 is RM50 per transaction. The maximum withdrawal limit depends on your account's VIP tier — regular players can withdraw up to RM10,000 per day while Diamond VIP players can withdraw up to RM100,000 or more. For full details on withdrawal limits by VIP tier, visit the VIP or contact your account manager directly.

A withdrawal may be delayed for several reasons: KYC is incomplete, bonus wagering requirements have not been met, the withdrawal exceeds the daily limit, or the system has detected activity requiring additional security verification. Additional reviews typically take no more than 24 working hours. If your withdrawal has exceeded 24 hours with no update, contact our support team with your withdrawal reference number for an immediate review.

Withdrawal requests still showing a "Processing" status can be cancelled via your account dashboard before they are approved. Once a withdrawal shows "Approved" or "Completed" status, cancellation is no longer possible. If you need to cancel an already approved withdrawal, contact our support team immediately — however, we cannot guarantee cancellation is possible at that stage. Cancelled funds will be credited back to your scru2 account balance.

scru2 does not charge processing fees for standard withdrawals. All withdrawals are processed with no deductions on scru2's part. However, if you request an expedited withdrawal outside of standard processing hours, a small priority fee may apply — the amount will be disclosed before you confirm the request. For standard withdrawals via FPX or bank transfer, no fees are charged whatsoever.

Withdrawals will be credited to the bank account or e-wallet you registered in your withdrawal profile. For security purposes, the recipient account must be in the same name as the scru2 account owner. You may register multiple bank accounts in your profile, but each account must go through a verification process. To change or add a new bank account, go to the Withdrawal Settings section in your account.

Wagering requirements apply only to the bonus funds received — not to your original deposit. For example, if the bonus wagering requirement is 10x and you receive a RM100 bonus, you need to place bets totalling RM1,000 before those bonus funds can be withdrawn. Your original deposit can be withdrawn at any time with no wagering requirements. Check your remaining wagering requirement at any time under the Bonus section in your account.

New scru2 members are eligible for a highly competitive welcome bonus package. This includes a first deposit match bonus of up to 100% (subject to a maximum cap) plus free spins on selected slot games. The bonus is automatically credited to your account after your first successful deposit. Specific terms and conditions such as wagering requirements and bonus validity period are as stated on the promotions page at the time of registration.

Reload bonuses are available to existing scru2 members on selected days or based on account eligibility. To claim a reload bonus, go to the Promotions section in your account and click "Claim" on the relevant offer before making your deposit. The bonus will be automatically credited after a qualifying deposit meeting the minimum requirement is successful. Some reload bonuses require a specific promo code — check your email or in-app notifications for the latest codes.

Wagering requirements refer to the total amount you need to wager before bonus funds can be withdrawn. If a bonus is RM50 with a 20x wagering requirement, you need to place bets totalling RM50 × 20 = RM1,000. Note that each game contributes at a different rate toward the wagering requirement — slots typically contribute 100%, while table games such as baccarat may only contribute 10%. Check the game contribution list in the bonus terms for smarter planning.

Yes, you can choose to opt out of any bonus if you prefer to play without wagering requirements. Before making a deposit, ensure no active bonus is selected in your account. If a bonus has been automatically credited and you do not want it, you can decline it through the Bonus section in your account or contact support to have it removed. Please note that bonuses already used for wagering cannot be declined after the fact.

The scru2 cashback program returns a set percentage of your net losses over a defined period — typically weekly or monthly. Cashback rates start from 5% for regular players and can reach up to 20% for VIP Diamond players. Cashback is automatically credited to your account on the designated day with no wagering requirements, or with very low wagering requirements. This is one of the ways scru2 rewards our players' loyalty.

Yes, scru2 has a rewarding referral program. Share your unique referral link with friends and you will receive a cash bonus each time a friend successfully registers and makes a qualifying first deposit. There is no limit to the number of friends you can refer — the more friends you invite, the greater the rewards you earn. Find your unique referral link in the Profile or Promotions section of your scru2 account.

Bonus validity periods vary by promotion type. Welcome bonuses are typically valid for 7 to 14 days from the activation date, while reload bonuses may be valid for 3 to 7 days. Free spins usually need to be used within 24 to 72 hours. Expiry dates are clearly displayed in the Bonus section of your account. Bonuses that expire without meeting the wagering requirements will be automatically cancelled with no compensation.

There are several reasons why a bonus may not be credited: you did not select or activate the bonus before depositing, the deposit amount did not meet the required minimum, your account is undergoing KYC verification, or there is a limit of one active bonus at a time. Also check whether the promotion is still within its active period. If all conditions have been met but the bonus has not been credited within 30 minutes, contact our support team with proof of deposit for an immediate resolution.

scru2 offers over 500 games across a wide range of categories: video slots from leading providers such as Pragmatic Play and Microgaming, Live Casino with real dealers for baccarat, blackjack, roulette, and sic bo, classic table games, number games, as well as popular arcade and crash games. All games are accessible through Game Lobby and also available on the scru2 mobile app.

Yes, all games on scru2 use a Random Number Generator (RNG) certified by independent international testing bodies. This ensures every game outcome is completely random and cannot be manipulated by any party, including the platform itself. Our game providers such as Pragmatic Play and Evolution Gaming are globally recognised companies with an excellent track record in game fairness.

Some slot games on scru2 offer a demo mode that lets you play for free without making a deposit. This is the best way to familiarize yourself with game mechanics before playing with real money. However, wins in demo mode cannot be withdrawn. Live Casino games with real dealers are not available in demo mode as they require real-time interaction with professional dealers.

If a game disconnects due to an internet connection issue or technical bug, all bets in progress will be saved by the scru2 system. When you log back in and reopen the same game, your previous session will be restored automatically. If a bet was deducted but winnings were not credited, contact our support team with the round details (game name, date, time, and bet amount) for review and resolution.

Yes, the scru2 app is available for both iOS and Android. For Android, you can download the APK file directly from the Download as online casino apps are not available on the Google Play Store. For iOS, the app is available via the App Store or through a configuration profile. The app is lightweight, fast, and supports all platform features including deposits, withdrawals, and all games.

For the best experience on scru2, we recommend an internet connection of at least 5 Mbps, especially for Live Casino games with high-definition video. For mobile devices, Android 6.0 or above or iOS 12.0 or above is required. For web browsers, use the latest version of Chrome, Firefox, Safari, or Edge. Make sure JavaScript is enabled and cookies are allowed for the platform to function properly.

All game history, deposits, withdrawals, and bonuses can be viewed under the Reports or Transaction History section in your scru2 account. You can filter records by date, transaction type, or game name. Records are stored for up to 90 days on the dashboard. If you need older records for any purpose, contact our support team and we can help provide a full account report.

scru2 uses 256-bit SSL encryption for all communication between your browser and our servers — the same security standard used by leading banks. Your personal data is stored on secure servers with restricted access and protected by multi-layered firewalls. We never share your personal information with third parties without your consent unless required by law. Our full privacy policy can be read on the Privacy Policy.

Two-factor authentication (2FA) can be enabled via Security Settings in your scru2 account. Choose your preferred 2FA method — either SMS OTP code, an authenticator app (Google Authenticator or Authy), or email verification. Once enabled, every new login will require an additional code alongside your password. We strongly recommend all players enable 2FA for maximum account protection against unauthorized access.

If you suspect suspicious activity on your account, change your password immediately via Account Settings. Then contact scru2 support via live chat and report the incident. Our security team will review your account activity logs and can temporarily freeze your account for investigation if necessary. Avoid reusing the same password across multiple sites and ensure your device is free from malware.

Yes, scru2 takes player well-being seriously. Our platform provides a range of self-control tools including daily, weekly, and monthly deposit limits, loss limits, session time limits, as well as temporary break and self-exclusion options. We also provide support resources for players who feel that gaming is beginning to affect their daily lives. Read more on our Responsible Gaming .

To report a technical issue, contact our customer support team via 24/7 live chat, including full details of the issue experienced along with screenshots if relevant. For formal complaints that cannot be resolved via live chat, you may send an email to our management team at the address listed in the About Us. All official complaints will receive a response within 3 business days.

scru2 complies with strict AML (Anti-Money Laundering) and KYC policies in line with international standards. Every account is required to undergo identity verification before large withdrawals are approved. Our automated monitoring system detects suspicious transaction patterns and may freeze an account for further investigation. These measures protect all genuine players from fraudulent activity and ensure the scru2 platform remains safe for everyone.